Ghana is grappling with a significant safety crisis and is determined to eradicate all incidents of accidents related to LPG filling, which have tragically resulted in numerous fatalities over the years. Additionally, the country aims to promote the adoption of LPG, aiming to decrease its dependency on fossil fuels.
The goal of this project was to build a technology product that oversees the implementation of the new LPG Cylinder Recirculation Program, involving crucial stakeholders such as producers, marketers, and regulators.
I played a key role in conducting user research, crafting wireframes, and designing the web interface.In response to this challenge, the government initiated the recirculation program to take complete control of LPG cylinder bottling and sales nationwide. My responsibility was to design the technology that would facilitate the successful implementation of this solution.
Feb 2023 - Nov 2023
Grayjoy Digital
I began by mapping out the entire value chain, identifying the various stakeholders such as the manufacturer, bottling plant, delivery services, exchange points, regulator, and end consumer. In this initial stage, I invested several weeks in conducting interviews at each step, gathering insights into the pain points and existing processes.
Leveraging the gathered data, the team collaborated to formulate a detailed set of requirements from each stakeholder within the value chain. Together, we developed journey maps for different user types, outlining their preferred workflows. Using the technical specifications, I designed wireframes for multiple interfaces to visually depict the user experience for each stakeholder and their respective workflows. Figma was the tool of choice for prototyping and design throughout this process.
Every stakeholder required a thorough breakdown of cylinders, categorized by size and classification, along with the annual targets set for the year.
An essential functionality for both regulators and marketers was to have precise information about the geographical location of LPG cylinders and their assigned customers.
Marketers can effortlessly monitor their orders, including their status (Pending, Delivered, Cancelled), and the corresponding customers assigned to these cylinders.
The ultimate designs fulfilled all the client's requirements. Our technology team successfully implemented the designs, leading to the successful launch of the pilot application in 2022.